Help > Quick Guide > Overview

ezCollection

Parcels which are opted for ezCollect will be delivered directly to the ezCollect point once it has arrived in Singapore. There will not be any options to choose the collection date/time, and amendments may not be made as well.

There will be SMS notification when the parcels have arrived at the ezCollect point. Please provide the valid mobile number.

If you do not pick up your parcel within the collection period after receiving a notification that your parcel is ready for collection, ezbuy will retrieve the parcel from the collection point after 5 days. You may re-arrange for another collection method after the parcel status has been updated.

When a ezCollect point has reached its maximum storage capacity, the location will be unavailable for selection until the current parcels are collected.

ezCollect points do not handle any sort of returned parcels.

ezbuy not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

IMPORTANT:
Please do not go to collect the parcel before you receive the SMS notification which confirms that your parcel had been sent to the ezCollect point.

Neighborhood Collection

Free of charge(only for parcels < 25KG)

Please take note that there will be no waiting for late comers as we only have limited time for each location. Those who unfortunately missed the time-slot will have to re-arrange another collection date.

Day-time refers to any timeslot before 18:00

Night-time refers to any timeslot after 18:00

The collection request cut-off time is 20:00 the day before for day-time collection and same day 08:00 for night-time collection. For weekends collection, the cut-off time is 18:00 the day before.

MRT Collection

Free of charge (only for parcels < 8KG)

Please take note that there will be no waiting for late comers, those who missed the time slot will have to re-arrange another collection date.

Day-time refers to any timeslot before 18:00

Night-time refers to any timeslot after 18:00

The collection request cut-off time is 18:00 the day before for day-time collection and same day 14:00 for night-time collection

MRT Station Time
Mon Tue Wed Thur Fri Sat Sun
Ang Mo KioNS16

How to find us?


Location:


Our delivery personnel in ezbuy uniform will be waiting at the designated location throughout the collection time period. Staff with company uniform will distribute your parcels. It's easy to find.

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BishanNS17CC15

12:30- 1:00 PM

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Boon LayEW27

11:30 AM - 12 PM

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12:50 - 1:20 PM 12:50 - 1:20 PM
BugisEW12DT14

11:30 AM - 12 PM

6:30- 7:00 PM

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Buona VistaEW21CC22 7:30 - 8:00 PM 7:30 - 8:00 PM 7:30 - 8:00 PM 7:30 - 8:00 PM 7:30 - 8:00 PM 10:30 - 10:50 AM 10:30 - 10:50 AM
Choa Chu KangNS4

1:30 - 1:50 PM

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ClementiEW23

1:15 - 1:45 PM

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11:10 - 11:40 AM 11:10 - 11:40 AM
EunosEW7 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 2:55 - 3:15 PM 2:55 - 3:15 PM
Jurong EastEW24NS1

12:30 - 1:00 PM

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Outram Park EW21NE13 6:30 - 7:00 PM 6:30 - 7:00 PM 6:30 - 7:00 PM 6:30 - 7:00 PM 6:30 - 7:00 PM 10:30 - 10:50 AM 10:30 - 10:50 AM
Paya LebarEW8CC9

11:30 - 12:00 PM

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2:10 - 2:40 PM 2:10 - 2:40 PM
Pioneer EW28 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 1:40 - 2:10 PM 1:40 - 2:10 PM
PunggolNE17

1:30 - 2:00 PM

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Seng KangNE16

7:30 - 8:00 PM

11:30 - 11:50 AM

7:30 - 8:00 PM

11:30 - 11:50 AM

7:30 - 8:00 PM

11:30 - 11:50 AM

7:30 - 8:00 PM

11:30 - 11:50 AM

7:30 - 8:00 PM

11:30 - 11:50 AM

4:45 - 5:15 PM 4:45 - 5:15 PM
SerangoonNE12CC13

1:30 - 2:00 PM

6:30- 7:00 PM

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TampinesEW2

12:30 - 1:00 PM

7:30 - 8:10 PM

12:30 - 1:00 PM

7:30 - 8:10 PM

12:30 - 1:00 PM

7:30 - 8:10 PM

12:30 - 1:00 PM

7:30 - 8:10 PM

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3:45 - 4:15 PM 3:45 - 4:15 PM
WoodlandsNS9

6:30 - 7:10 PM

12:30 - 1:00 PM

6:30 - 7:10 PM

12:30 - 1:00 PM

6:30 - 7:10 PM

12:30 - 1:00 PM

6:30 - 7:10 PM

12:30 - 1:00 PM

6:30 - 7:10 PM

12:30 - 1:00 PM

4:30 - 5:00 PM 4:30 - 5:00 PM
Yew TeeNS5 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 8:40 - 9:00 PM 2:40 - 3:10 PM 2:40 - 3:10 PM

Warehouse Self Collection

Tai Seng Service Centre

Free of charge   (only for parcels < 50KG)

Address: 136 Joo Seng Road, #06-02, 368360
Monday to Saturday: 10:00 - 14:00, 14:00 - 17:00, 17:00 - 19:00

For 10:00 - 14:00 time slot, the arrangement cut-off time is 20:00 the day before
For 14:00 - 17:00 time slot, the arrangement cut-off time is 12:00 the day itself.
For 17:00 - 19:00 time slot, the arrangement cut-off time is 15:00 on the day itself.




Dhoby Ghaut Collection Warehouse

Free of charge  (only for parcels < 8KG)

Address: 11 Orchard Road, Dhoby Ghaut MRT Dhoby Xchange, #B1-48, 238826
Monday to Saturday: 11am - 5pm, 5:30pm - 9pm


The cut-off time is 2pm to arrange collections after 5.30pm on the same day or any slots thereafter. 




Jurong Collection Warehouse

Free of charge  (only for parcels < 25KG)

Address: 18 Boon Lay Way, #03-137, 18@TradeHub21, 609966
Monday to Friday:  11am - 2pm, 3pm - 5pm, 5:30pm -8pm

Saturday: 3pm - 8pm


The cut-off time is 2pm to arrange collections after 5:30pm on the same day or any slots thereafter, cut-off is 10am on Saturday.




Sengkang Collection Warehouse

Free of charge  (only for parcels < 10KG)

Address: Blk 303 Anchorvale Link, #01-03, 540303
Monday to Friday: 11am - 2pm, 3pm - 5pm, 6pm - 9pm
Saturday: 3pm - 8pm


The cut-off time is 2pm to arrange collections after 6pm on the same day or any slots thereafter, cut-off is 10am on Saturday.




Tampines Collection Warehouse

Free of charge  (only for parcels < 25KG)

Address: Blk 107 Tampines Street 11, #01-341, 521107
Monday to Friday: 11am - 2pm, 3pm - 5pm, 6pm - 9pm
Saturday: 3pm - 8pm


The cut-off time is 2pm to arrange collections after 6pm on the same day or any slots thereafter, cut-off is 10am on Saturday.




Tanjong Pagar Collection Warehouse

Free of charge  (only for parcels < 10KG)

Address: 10 Anson Road,  #02-98, International Plaza, 079903
Monday to Friday: 11am - 2pm, 3pm - 5pm, 5:30pm -8pm


The cut-off time is 2pm to arrange collections after 5:30pm on the same day or any slots thereafter.




Woodlands Collection Warehouse

Free of charge  (only for parcels < 25KG)

Address: 11 Woodlands Close, #03-24, Woodlands 11, 737853

Monday to Friday: 11am - 2pm, 3pm - 5pm, 6pm - 9pm

Saturday: 3pm - 8pm


The cut-off time is 2pm to arrange collections after 6pm on the same day or any slots thereafter, cut-off is 10am on Saturday.




Raffles Place Collection Warehouse

Free of charge  (only for parcels < 10KG)

Address:Raffles Place MRT Xchange #B1-52, 5 Raffles Place ,Singapore S048618 (MRT exit to Republic Plaza, Beside 7-11 Shop)

Monday to Friday: 11:00AM - 5:00PM, 5:30PM - 9:00PM
Saturday: 11:00AM - 2:00PM, 3:00PM - 5:00PM, 5:30PM - 8:00PM
Sundays & Public Holidays Closed


The cut-off time is 2pm to arrange collections after 5.30pm on the same day or any slots thereafter.




Please take note, once a warehouse self-collection is arranged, you are unable to change it to any other collection methods or locations.


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