Newsroom

Adjustment to ezbuy’s Home Delivery Fees For Bulky Items

ANNOUNCEMENT

Singapore, 12th May 2017 – Since the start of ezbuy’s operations, our home delivery service has been charged at a two-tiered flat rate ($5 if below 8kg and $8 if above 8kg, regardless of weight and size of the parcel). The flat rate applies even to bulky items such as sofa or mattress which would require 2 or 3 deliverymen to perform the job.

We were the first e-commerce company to provide home delivery service at such a low rate for bulky items. Since then, the costs of delivery (petrol, vehicle, manpower) have gone up 4 times while we struggle to maintain the current low delivery rates. We have been absorbing the extra costs to the benefit of our customers. However, it is increasingly difficult to cover the rising delivery costs for heavy and bulky items (25kg and above).

Therefore, with effect from today, there will be slight adjustments made to our home delivery fee structure.
The new rates are as shown below:

2010 - 11th May 201712th May 2017 Onwards
Self Collection: FreeSelf Collection: Free
Unchanged Home Delivery Fee:
Below 8kg: $5
8.01kg to 25kg: $8
Unchanged Home Delivery Fee:
Below 8kg: $5
8.01kg to 25kg: $8
NEW Home Delivery Fee:
25.01kg to 100kg: $15 Flat Rate
100.01kg & Above: $25 Flat Rate

The change will only affect parcels exceeding 25kg (people buying big and bulky items such as furniture). This slight price adjustment will help maintain the consistent standard of home delivery service for big and bulky items.

Nevertheless, as always, we ensured that the adjusted home delivery rates are still lower than the current industry rates of home delivery in Singapore according to market research findings. You may take a look at the rates charged by other courier companies.

Home Delivery Rates of Other Companies

GOGO VANUp to $34 for parcels below 20kg
Ikea Singapore$35 for 5 items
LALAMOVE$15 for items within the dimensions of 50cm x 50cm x 50cm
Speedpost by SingPost$11.50 for parcels below 10kg
uParcel$11 for parcels below 8kg

Information is correct at time of printing. Last updated 12th May 2017.

It has always been ezbuy’s mission to provide cost savings and convenience to our customers. We hope to seek your understanding on this matter and would like to assure you that we strive to keep our rates competitively lower than industry standards to bring you greater savings.

 

For the latest up-to-date announcements, visit ezbuy.sg/blog/newsroom.

 

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